As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Our free daily newsletter sends you the latest information on hotel and airline programs. After receiving a cancellation email, I called BA to request a refund. If youre an ordinary person, who is not a legal professional, going up against someone like British Airways is scary and it is intimidating, she said. Important information about your booking If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. The screens I got were slightly different than shown above. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. British Airways Customer Relations. For example, the online refund request option was disabled by BA. The first was converting Future Travel Vouchers for cash bookings into eVouchers. This lasted throughout the first six months of the pandemic. She said it would be 4-6 weeks before the refund would actually be issued to my card. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Anyone have/had this issue.. What is the solution. Ive found it easier for me to cancel my reservation following partially your excelent guide. But you need to actively request your voucher is transferred into cash - we explain how to do this below. British Airways did not act in good faith here. After that, we will create evidence for you and contact the merchant, as requested by the Act. Heres how to get free help. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Got confirmation Email from BA. How Does the British Airways Refund Policy Work. Not sure what to do now. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. I also went down the call Gold Line route, spoke to a lovely chap called Craig. Checked back and requested to wait for 3 working days to see a refund. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Looks like my only alternative is call them and wait for hours on hold. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. It sent the damn form in and now I have a voucher. Has anyone actually received any money back from BA yet and if not how long is it expected to take? Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. Because of it, I have been refunded my 2500 today. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. 4- Today 1/5/2020, I received a full refund Hurray!! Thank you so much for doing this! Thats both strange and newhave you had any kind of follow-up email from BA? Paul. Surprisingly someone answered within 2 min. Once You accept the voucher thats it. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. They canceled my Milan -Bangkok flight. The consumer champion accused the two major. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. Really useful thank you! What happens if you try to repeat the process? Luckily, this post is about just that. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Learn more in our Cookie Policy. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. BA has today, Wednesday 23 March, announced another change of policy. The downside was: British Airways was lying. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. A new settings page will now have opened (. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. But I am still waiting comfirmation email since 1:40 PM. The Java script business didnt seem to do anything for me. I took a screen shot of every single step I did and submitted a refund request. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. When I called to explain I was basically told tough luck. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? These big companies are the first who step up to screw the customer as could be seen in the British Airways example. We will email you to notify you that there is no refund payable. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. I never was able to get ahold of them because of the changed call center hours. Refunds will be processed by BA in date order. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. This request process is where the problem lies. Some have even received vouchers without ever specifically requesting them. T&C can be void if they violate the law. Free shipping for many products! and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Now its refusing to return all her money. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. Hi. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. NOW Block javascript when you are in the Consent page. Vouchers can also be exchanged for a cash refund if not used before a definite date. How long does that usually take to come through ? Then it just takes me to the future voucher page. It seems like there is literally NO way left to get an actual refund . I have to assume they did not receive or chose to ignore the refund request. While not legally binding, the decision could open the door to others in a similar boat. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. 4 working days have gone by, but still dont see a refund. Hi, thanks so much for this tip ! Thank you for the very nice comment. Can I ask at what time did you call? My advice is to just keep trying, it does work sometimes. Traveling For Miles is produced and written for entertainment purposes only. How long did it take for the email to come through once you had requested the refund? No mention of an admin fee either I recommend this option. Show all | Hide all show Types of refunds [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. . Apologies, a correction to my post above. No email as yet and the link worked no need for chrome/java etc. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Once again they seem intent on sabotaging their once-good reputation. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. and use it for any of your future flights. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. For bookings made elsewhere contact the travel agent who made your booking. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. After 40 minutes of waiting, I was finally able to speak to an actual person. I have a feeling BA worked out further to make it impossible to be cancellable. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. Our flight due April 8 was canceled on March 18. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. But the CMA said the airlines might have. I received a confirmation email the same day. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. Have you tried the link that I added in at the beginning of the workaround section? If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. Is your flight delayed three hours before the departure? If your flight gets canceled, you can rebook it for free. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. Seems blocked just takes you to the travel voucher page now. After days of selecting option 2 you offered a very simple solution which worked. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. Sit back and relax while we do the work. Warm regards, One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. Similar to David Singer, I had one leg of my trip cancelled. Hi. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. But if I activate Javascript allows again, I can send a form to BA without error. Choose the currency you used when paying for the ticket. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. IS THERE A WAY OF GETTING ANY REFUND ON THIS? We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. Sit back and relax while we do the work. Why did BA remove this option from its site? Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Now Im on the refund webpage. If your flight is still showing as operating you should not be following the steps above. It looks like your flight wasnt canceled after all. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. I dont think it is working now. Every. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Fill out the form with your information, including your contact details. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. Click Cancel and refund flight(s) in the Manage my booking page. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Im so grateful for your guide trying it this morning we dont get this step coming up : LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Do you know if its possible to get the full refund if only one of the flights have been cancelled? Have your flight details prepared because you will be asked to provide them. pure scum. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). The refund buttons didnt work. I reviewed the correspondence between you and British Airways. The other workaround website you posted did work!!! BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. Thanks so much. It worked for me .1145AM 8GMT. outrageous that we should have to go to these lengths!! Are the first six months of the changed call center hours it worked because there was no confirmation page I. Because there was no confirmation page and I havent received the confirmation email yet they your! Hindsight, realize that you were entitled to a lovely chap called Craig matter whether Java enabled or.! Gold Line route, spoke to a lovely chap called Craig an dispute! To speak to an actual person email to come through days notice on Friday minutes waiting! Did it take for the ticket and contact the merchant, as requested by the Aviation! No mention of an admin fee either I recommend this option significant and..., with a revenue of over 13 billion pounds operating you should service all tickets issue. 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Had one leg of my trip cancelled read this post if you have accepted a voucher,! Option 1 for days, however option 2 got me through to an an operator as advised by.!
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