Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. They really tried to provide Qatar Airways levels of service in every way. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. But Ben, maybe you were starving and eager to eat & drink something. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. to take over. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. This is great - you can earn DL miles with them right? There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. Everyone working in the lounge was friendly and made sure to come up to me to tell me when my flight was about to begin boarding. [flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="11" tpg-rating-max="20" tail="C-GUDH" age="0" departure="13" departure-2="49" duration="08" duration-2="27" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. WestJets business class has the potential to be industry leading, and to be the best business class product offered by any North American airline. More seats. By the way, I thought the menu looked really, really good. And if you're traveling with a companion, you can keep the divider down so you can more easily chat and socialize. This reflects in the marvellous service. Yes, the three sisters from Canmore, Alberta! WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. And a lot of airlines keep cabins really warm. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. Yes, I know. Took 4 hours to just get me the first plate from GRU-DOH. which seems strange or is there a gap in the lid? It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. Sounds like the only thing that fixes that concept is a third FA. I also liked that the remote could do separate functions from the larger screen -- this allowed me to keep an eye on my flight's progress while watching a movie, which I am a big fan of. Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. I would suggest that they take the first drink and/or meal orders on the ground. For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. I know some people dont notice boarding music at all, but its something I always remember. They were hustling as fast as they could, and I saw them constantly serving everyone. Part of the customer experience and inflight catering team of westjet is from QR. Hope WJ gets in with an alliance. Aircraft:Boeing 787-9 The decor of the cabin looks economy, no PJ to offer? If they are on, i shut them off. I was impressed by the way it was set and by the silverware and plating. Yes it was 'scripted' - but it was appreciated and an individual touch. I enjoy the service but also appreciate the down time before landing. Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. Yep, we had the same issue on Monday for LGW-YYC. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. But based on this, bagged myself a return London Toronto. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. We purchased the ticket with The Platinum Card from American Express, to take advantage of the card's 5x bonus category on flights purchased directly through the airline or with Amex Travel. Looks like a top notch product! I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. Underneath that was a small monitor that can be used to control the seat functions. Food was wonderful and served to me around 90 mins after take-off. Your preoccupation with air nozzles hurts the value of your reviews. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. WEstjet J is for actual Business travellers, who pay J fares with money. Calgary (YYC) London (LGW) Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. Similarly, I liked the style of the menu and wine list. Enrollment required. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Maybe because it was new or maybe because it felt like personal service was alive again. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. 5 North Fourth St Lindale, GA 30147 (Map & Directions) Phone: (706) 291-0470. What the heck! Most important was the hard product was insanely wonderful. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. See BBB rating, reviews, complaints, contact information, & more. Seldom travelers may not get enough value to warrant the cost. Even though I was flying business class, I could tell that WestJet is indeed not quite a full-service carrier. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. Drivv powered by Courierboard can connect you to a network of top courier deivery companies in the greater Lindale area, with professional delivery drivers able to handle your same-day and custom delivery needs. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. I was asked when I wanted to eat, and I said as soon after takeoff as possible. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. WestJet business class pre-departure drink. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. 9 May 2018 by Craig Bright. My hat is off to them! WestJet's business class is a step above the rest, offering more legroom, bigger seats, and complimentary alcoholic beverages. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. I'm based at YVR and prefer flying WS over AC domestically at least. It was excellent, and surprisingly not too sweet. Much nicer finishes than AA's same seats. Maybe because it was new or maybe because it felt like personal service was alive again. Or perhaps they can make it work with the leisure travellers. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. Is this your first time in WestJet business class? In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. None of their partnerships opens up their seats to bookings with airline points. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. Dinner in under 2hrs is almost guaranteed. Lanson was their champagne on offer. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. It sounds like Im about to give this flight a 10/10 rating, eh? While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. . WestJets 787s also have Wi-Fi, with pricing based on how long you use it for, rather than data usage. Recently, looking for a way to get home from a trip to Europe, I decided that I'd try to get on board the WestJet 787, both to aid me in my quest to requalify for Delta Diamond Medallion status for next year and, more importantly, to give this new-to-business-class carrier a try and see if it could compete with the best names in the industry. LOL! I would experience some of what you described as intrusive and it would make me uncomfortable. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). Thai beef meatballs glaze with cilantro lime rice, stir-fried vegetables and red chili glaze. Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. Montreal is not a WestJet hub. Has nothing to do with the age of the aircraft. But Ben, maybe you were starving and eager to eat & drink something. "Similarly, no trays were used, but rather everything was placed directly on your tray. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. It sure seemed like there were no business travelers in the cabins. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. Even the salt-and-pepper shakers were stylized! However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. Its known as the Galley Witch because a good FA keeps the other FAs out of the kitchen like a Gordon Ramsay dressing down on Hell's Kitchen. Seat: 4A (Business Class). Like really, really, really slow. Although not consistent - good customer service can be found there too. Learn more. Westjet Business. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. For one thing, I imagine there wasn't much space left in the aisles. WestJets 787 business class has so much potential. As an ex FA, I'd say staff levels are not to blame. Just to give you a sense of the timeline: For the record, this wasnt a case of asking to be served the meal two hours into the flight. 619 were here. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. @John AC probably have a better lounge product in YYZ/YYC for sure. Update: Some offers mentioned below are no longer available. Good luck to them - it's rare to see an airline creating a nice product for passengers. New planes, classes of service, and service flows take time to get used to. How much is the business class fare, round trip? Guest will be offered premium menu items, a self-serve social area and of course more seat space. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. Just as a comparison at BA Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. Sweet chili-noodle salad with garlic-ginger beef. Having two flight attendants to serve 16 passengers should be sufficient. You didnt order the fish! 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