By presenting our cake prototypes, our personas can imagine the delicious possibilities of their celebration dessert. Identify your skills, refine your portfolio, and attract the right employers. Every workshop should have ground rules. In this guide, well show you how to run an effective design thinking workshop. Design thinking is mostly celebrated as a set of step-by-step framework with tools incorporated within each step. Who you are (if youre conducting a workshop with a client). accessibility, quality of life), The Planet (ex. They will also be your workshop participants. A car needs a good driver who has set of driving know-how, do's and dont's of the traffic rules and good anticipation of the roads. By the end, youll be equipped to guide and support any workshop team to find the innovative solutions they need to address their user and business challenges. During this stage, the steps from the user journey will be used to create individual screens or interfaces, including buttons and other interaction points or functionality. There are many ways to create a fun atmosphere: choose dynamic icebreaker activities, create moments of friendly competition between the teams (with prizes to be won), put music on during break times, or even, in the case of a workshop lasting several days, plan an activity as a break from the workshop agenda to strengthen team ties. Through this process, participants will start to develop their design thinking muscles and learn how to take on bigger projects in future. If someone falls behind and doesn't mention it, it isn't conducive to the team. A Design Thinking workshop is a collaborative session that is focused on the five phases of Design Thinking. Presentation of problem statements (20 minutes): Ask each participant to share their problem statements and how might we questions, with a brief explanation as to why they decided to focus on this particular problem. This is where your participants will narrow down the broader design challenge (how might we improve the user experience for LoveFoundry customers?) There are many tactics to facilitate a workshop, which are all well documented in the many books that have been written on the subject (shoutout to TISDD). 1 day, 9:00 AM - 5:00 PM) Add time for introductions, lunch and breaks (15 to 60 min) Identify Design Thinking steps for each block (ex. However, Design Thinking is perhaps most commonly used when a problem cannot be solved using traditional methods, and needs to be approached from a more creative or innovative angle. Together, these steps capture the breadth of content and considerations involved in running an effective workshop. A Design Thinking workshop should be largely activity-based; your participants need to be hands-on and engaged. Some common challenges that a Design Thinking workshop can be used to address include:, A facilitator is the individual responsible for organizing and running a Design Thinking workshop. There's often not a whole lot of difference between outrageous and brilliant. However, Design Thinking workshops arent just for designers; they are also increasingly used to teach professionals how to innovate and problem-solve. user personas). A big time-saver when it comes to synthesising the work. The facilitator is there to guide the process of deriving and checking the group's ground rules. Go over the benefits, give examples of successful workshops, and leave a few minutes at the end for any questions or clarifications needed from the group about the process.. . Next, youll move onto the define phase. We would love to hear from you! Are you ready to get started? The five phases of Design Thinking are: For example: Getting started, browsing the app, interacting with other users. equity, awareness, engagements), The Business (ex. You might break the ideation phase up as follows: Now youll introduce a key UX design tool into the mix: user journey maps. Aside from comfortable seating and good lighting, you can create a relaxed environment by playing some background music. Keep in mind that the experience your clients will have during your workshops is the way they will remember you. A definition of what Design Thinking is. This is because it opens up a challenge to a more diverse range of experiences, skill sets, and knowledge bases. A pain-point could be that they dont find any suitable matches in the local area. With your agenda in place, you should now have a good idea of what youll need for the workshop. For the purpose of your workshop, youll frame the challenge as a how might we question: How might we improve the user experience for LoveFoundry customers? Activityadd functionality to mobile screens (15 minutes): Now participants will turn their sketches into low-fidelity paper prototypes by adding functionality. It includes detailed logistics and clearly outline the intentions of the workshop and its desired outcomes. The benefits of Design Thinking. Join the 100,000+ facilitators using SessionLab. As a designer, you might hold a Design Thinking workshop with your direct team in order to tackle a tough design challenge youve been struggling with. As a participant in a Design Thinking workshop, you are responsible for arriving in the right design thinking mindset. Whiteboards help teams work through complex problems quickly. Like any design project, be sure to continuously iterate and improve upon your Design Thinking workshop. And we came to the following conclusion: Being a good workshop facilitator is like being made out of bamboo. How accurate are they? Because the quality of your facilitation during the workshop is a determining factor of the success of your project and of your clients satisfaction. Its also a good idea to have a camera on-hand so you can document the workshop. During the workshop, be present, but not too much: Your participants must feel that you are available if necessary, which means being constantly attentive to what is happening, but let them work without interrupting them; except when the time allowed for their reflection is over, but we will address this point later. For the best outcomes, Design Thinking needs to be incorporated into every step of product development and problem-solving to see long-lasting effects., For those of you running a remote Design Thinking workshop, youll have a slightly different set of challenges to those hosting the in-person variant. For example, in these work sessions, respecting the duration of each activity is essential. Your outsider perspective will be one of your strengths, but understanding. The 5 phases of the design thinking process. Given the complexity of opportunities, this step can be a significant challenge that requires anywhere 2 to 6 weeks or longer, if any critical elements are missing or outdated (ex. By keeping in mind what, why and how for each Design Thinking stage and contextualizing the topic into something relatable, we can give clarity on Design Thinking and deliver it as simply as a piece of cake. Continuing with the example of LoveFoundry, our imaginary online dating service, lets consider how you might construct the empathise phase. It does this with a human-centric, prototype-driven approach to problem solving and innovation., There are numerous benefits to running a Design Thinking workshop. user stories, concept sketches or working prototypes) and work back from there. Since its debut in 1969 when Simon Herbert introduced the model in the Science of the Artificial, Design Thinking has revolutionized business models, education systems, processes of innovation, product and service design and human mindsets. It is relatively affordable, perhaps a mid-range cost if its for a milestone birthday, or a low-cost supermarket purchase for a low-key, informal celebration. What they do after the workshop is the most important. Then theyll add desires and pain-points for each step in the users journey, based on the one solution they decided on previously. For more complex problems, we might revisit previous stages, and create further prototypes using our deeper understanding. For this part of the workshop, participants will need plenty of Post-it notes and a large surface to work onsuch as a table, wall, or whiteboard. Sometimes the best sources of inspiration connect seemingly unrelated industries. Heres an example of how you might run the prototyping and testing phase: Round off your Design Thinking workshop with a quick debrief. We're here to help with this collection of simple and effective team building activities! Within a workshop context, facilitators typically focus on the five stages of Design Thinking to encourage collaboration, creative problem solving, and innovation from each member of the group. These five stages of design thinking form an effective process for problem-solving that is useful for any team wanting to create better solutions and products. Treat everyone as a peer. Summaries can be shared early in the session to quickly level-set, while raw data can be referenced during activities or decision making. Well yes, you must: Okay, but then "how can I be all of this at once?" If you are new to the world of workshop facilitation, you can apply some Design Thinking principles to the process itself. Heres a list of some of our favorites. And if the perfect phrasing remains elusive, its okay to leave the door open to copyedits in the future. Their process could move at a slower pace over a semester, linking baking with Design Thinking and they might create small cupcake prototypes as groups. Depending on the size of the challenge and the goals and needs of the individuals taking part, a workshop can take place over a few hours or up to a week if needed and is adaptable to both remote and in-person work settings. However, the process is applicable to a wide range of obstacles facing individuals and teams. User stories are a helpful way to articulate the specific goals of a user persona. Build on the Ideas of Others These workshops constitute several activities that provide a solid ground for co-creation, collaboration, and team effort. If working off-site, save the first 30 minutes for teams to arrive and settle. Unlike a traditional presentation, the slides of a facilitation deck are designed to guide collaboration and generate discussion. Design Thinking has become an extremely popular approach to problem-solvingnot only among designers, but across all areas of business. The first is a rapid-fire ideas generation session, it can be a very energetic and fast-paced assignment. If you only do one thing, be over-prepared! A Design Thinking workshop seeks to overcome these challenges through a defined process that is designed to improve the problem-solving skills of the team, facilitate innovation, allocate time and space for significant collaboration between team members, build empathy, identify opportunities, define requirements, and develop ideas. Despite . 9 Ground Rules for Mediation. BE CLEAR: this rule applies to any project, but it is particularly important for a workshop considering the limited allocated time. This includes open questions that could help us uncover information to aid the design of our cakes. The importance of Design Thinking being user-centered can never be mentioned enough! Purpose . We then move into the Define stage of the design process, where we will create Personas of our partners based on their responses in the Empathize stage. Design thinking is a structured and collaborative way for humans to better serve other humans. We ask the group to consider different types of cake to demonstrate the scale of our problem: a cupcake, a birthday cake and a wedding cake. Ready to run a great workshop? Without user personas, its very difficult to align on a shared perspective of the people who will experience the solution. Activitycreate mobile screens (15 minutes): For each step in the user journey, participants will sketch out the user interface (i.e. If you end up having the time to do them, they will be incredible team-building moments amongst the participants. For the complete list of the digital tools to assist virtual facilitation and workshopping, check out our guide to digital facilitation tools for online workshops and meetings. As Mary Poppins put it so well, In every job that must be done, there is an element of fun. To conclude, I wanted to give you one last little tip as a bonus. We then can use our gathered insights that analyze the effectiveness of our chosen prototypes and then refine the idea accordingly. While these sources of insight are highly project specific, consider the following four areas as a starting point. We can ensure the success of the Workshop by asking the participants about any particular projects that could benefit from these techniques. This workshop has been constructed with the simplest solutions in mind, and for the empathize phase, we team people up as pairs and set them the task of interviewing one another about their birthday plans. In general, workshops open with divergent thinking activities (brainstorming) before switching to convergent ones (prioritizations). 2. With clarity about the goals and priorities of the team, the final step of the workshop is to put the minimum experience requirements into writing. We therefore synthesized all of the key information on a Research Wall that we built on Miro in the form of a SWOT matrix, as well as in a comprehensive project checklist. Activitygroup the steps into phases (10 minutes): Participants will now group the steps from the last activity into phases, aiming for 3-7 phases in total. As Mary Poppins put it so well. ! You may not teach the steps in a linear manner. Running a successful Design Thinking workshop starts with knowing what you want. . Then lets go! Use some of the most effective tools and techniques to design your concepts. Everyone has the ability to think creatively especially after a good warmup. A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. In the second part of the ideation phase, youll get your participants to compile a series of user actions into a timeline. Originally from England, Emily moved to Berlin after studying French and German at university. There should be nothing exclusive about it. In phase one, we went through some general pointers to consider when devising the workshop agenda. You can also include any good photos you took of the workshop. Now for the most crucial part: planning your workshop agenda. It may involve employees from different departments coming together to tackle a company-wide problem or individuals from the same team focusing on a department-specific challenge., A workshop that promotes cross-collaboration between teams, and which contains individuals with a wide range of specializations, will bring the most innovative and effective results to a Design Thinking workshop. Most often, these are conducted in person, but you can certainly adapt and conduct a remote Design Thinking workshop. It is proudly displayed, and the act of the happy couple cutting into it is celebrated by close family and friends. Make sure to include lots of activities, be realistic with your time planning, and allow plenty of time for breaks, spontaneity, free-flowing discussion, and creativity., Youll probably want to allow approximately one hour for each section of the workshop, with a generous slot dedicated to reflection and debriefing when the activities are over., To ensure maximum creativity, youll be going back to basics for your Design Thinking workshop. Select a program, get paired with an expert mentor and tutor, and become a job-ready designer, developer, or analyst from scratch, or your money back. The simplest way to introduce the Empathize stage is often by reminding everyone that design thinking is human-centered and that we are always seeking to understand our end users needs. Although its quite possible to lead a solo workshop, we strongly recommend that you be two people (or a few more, depending on the size of the group and the duration of the workshop). If you are in charge of delivering a summary of the work done, start it immediately after the workshop, while the information is still fresh in your mind. These challenges might be related to product development, team collaboration, recruitment or retention, reaching targets, as well as any number of issues that are preventing a company from reaching its goals. Activitycoming up with solutions (10 minutes): Having explored the opposite of what would be helpful to the user, it should now be easier to find potential solutions. Presentation (5 minutes): What is ideation? All these benefits aside, Design Thinking workshops are incredibly fun and engaging. Do they need updating or even overhauling altogether?, Although the general challenge has already been identified, nows the time to get down to specifics. Obviously, this ratio can be adapted according to the complexity and your level of familiarity with the subject. Reflection and discussion (10 minutes): As a group, discuss what youve learned so far. A Design Thinking workshop will spark innovation, foster a user-centric mindset, and get cross-functional teams working together to design a great product. If teaching design thinking online, you may wish to. For example, a cupcake is designed to be eaten by one person, a low-cost treat that doesnt warrant a special occasion. If youre conducting a Design Thinking workshop with clients or colleagues from other departments, youll need to get everybody up to speed on what Design Thinking actually is. In our design thinking for beginners guide, we explore how you can introduce design thinking by asking a group to solve the simple challenge of baking a cake. The goal of the workshop might be to come up with ways to improve the user experience for LoveFoundry customers. Get the group to spend another ten minutes brainstorming as many ideas as possible. The job's a game!. After sharing the design context, invite participants to challenge and discuss the existing user personas. Weve covered. Workshops can deliver on one or more of these objectives, depending on how long they run (and how well you prepare). We then made these documents available to workshop participants, so that everyone had the same level of knowledge at the beginning of the week. No, the great thing about design thinking is its accessibility! Activitydecide on a winning approach (10 minutes): Once the user testing round is complete, stick all design solutions up on the wall. Its as much about changing processes as getting results, Design Thinking isn't just a one-off fix to a specific problem; its a culture change. If your workshop takes place over several days, take the time necessary at the end of each day to write down the big ideas of the day. What did the team learn? Why? As such, the workshop agenda is more playbook than prescription the most important thing is knowing what type of deliverables you want to generate (ex. This approach helps participants recognize each stage of the process, and also understand what tools and exercises are used at each point. Dedicate the last ten minutes or so to reflection and discussion. What data was used to inform them? signups, completions, reviews), The Brand (ex. For example: A busy, middle-aged professional needs an easy way of meeting like-minded people in the local area. Design thinking is unique in its focus on user-centric problem-solving: you're not just coming up with ideas that could benefit the business, but rather, taking a rare opportunity to really step into your users' shoes and understand them on a deeper level. Make sure you create a meaningful experience for them and there is a good chance that the workshop will be a success and that the opportunity will arise again. Opt for simple, everyday materials that everyone is familiar withsuch as white copy paper, colored construction paper, sticky tape, marker pens, and Post-it notes. These are the mindsets. If you do not have recent or robust user personas, consider drafting a set in advance it is much faster to challenge and change user personas during the workshop than build them from scratch. The education and business fields are going crazy over it, books are written about it, and service designers, creative agencies, career coaches, trainers and facilitators are using it. . Another simple yet powerful touch is to position some thought-provoking artifacts around the room. Note that compiling the current landscape is the primary objective of the Discover stage of the Design Thinking process. To innovate and win, companies need design thinking., Roger L. Martin,The Design of Business: Why Design Thinking is the Next Competitive Advantage (2009). By following the workshop template, youll find a heap of tips and tricks for teaching design thinking to a new group. Feel free to mix up ideas that will keep your workshop engaging! There are different types of ground rules. Whether brand new to the idea or a design professional, this way of thinking and collaborating, can often give us innovative, surprising and ground-breaking solutions to the challenges we face every day. A great way of gathering feedback is to send a thank you for taking part! email together with a survey link. Does your team need to discover new opportunities? to something more specific. Chances are you have. That way, if there is an opportunity to develop and deepen the process, you might create a series of workshops that aim to tackle different issues and projects. A user journey map is a visual representation of the process that a user goes through in order to accomplish a specific goal. A way in which you could continue their Design Thinking learning might be to check in a few days or a week after the workshop for further feedback. This means aligning on what is feasible by when, and drawing a line in the sand. Start by introducing an ideation technique of your choice. Help participants unpack technical problems and appreciate the current user exprience, constraints and supporting systems. In this module, we will consider a range of tools to help design thinkers understand problems: surveys, statistics, interviews, five whys and so whats, user roleplays, analogous empathy, empathy maps, customer journeys, and value chain analysis. When you use Design Thinking methodology in a co-creation workshop, its undeniable that being well-prepared is essential to ensure its success. However, youve established the purpose of your Design Thinking workshop: to generate ideas for how to improve an existing digital product. A Design Thinking workshop is a hands-on, activity-based session built around the Design Thinking process. As the North star of the design, its best to align on the statement as early as possible. The Statement of Opportunity expresses the topline project opportunity from the teams perspective. Ask your Design Thinkers how they enjoyed the workshop and what theyve learned. As a group, youll now decide on a winning approach. It will undoubtedly evolve as your workshop progresses, especially if it takes place over several days. Perhaps there is already a product in the prototype phase, and you use the tools from the Empathize stage to find out more from your users as they test the product. To review a set of ground rules and select the most important ones . The digital tools you employ will make all the difference to the success of your digital Design Thinking workshop. Youll also need to incorporate an introduction, an ice-breaker activity to get the group warmed up, and sufficient breaks throughout. I use examples of Personas, explaining that they could be based on one person, and therefore be very real, or if they use the data from several people, they can create a fictional character with whom they will empathize and keep in mind throughout the design journey. Build a career you love with 1:1 help from a career specialist who knows the job market in your area! By leveraging our full spectrum strategy, design, and technology capabilities, we deliver game-changing outcomes for our clients around the world. Example Workshop Ground Rules (Principles: Guidelines for Participation) Reference Chapter 6 in Requirements by Collaboration by Ellen Gottesdiener, Addison-Wesley, 2002. On the contrary! So that you don't always find yourself having to be the time police who is tasked with interrupting the teams when time is up, designate a person responsible for keeping time within each team. The key is to deliver interesting, relevant content, followed by a practical exercise and then group discussion. Its always a good idea to kick off the workshop with an ice-breaker. A good workshop facilitator must know how to get the word out within the company about. The level of detail you decide to document your workshop with should be based on the scale of your project short Design Thinking sessions with a core team dont require the same level of scrutiny as larger projects with extended teams who meet infrequently. It is often used to solve complex problems which dont have a straightforward outcome while keeping people at the center of the discussion. Dynamic groups who are used to problem-solving may come up with an idea straight away, and decide that they are definitely going to run with that as their solution. Step 2. Activitydefine the activities and steps in the customers experience (15 minutes): Ask participants to write down all the steps they can think of that make up the users journey. This can be a brief presentation covering the following points: By now, youve set the scene and put everybody at ease. This statement, everyone likes chocolate, could be identified as a common assumption, and as a facilitator, you could see this as an opportunity to demonstrate that by assuming, we arent empathizing with our end-user. Design thinking is a great methodology for bringing human-centered thinking to your team. and we established a list of our key tips. Youll find that the participants better control their allotted time and are less frustrated when their time for reflection comes to an end. That means having a beginners mind and the confidence to share. Create 3D versions of our cake design with card and paper, and layout the ingredients around each prototype. We help businesses and brands succeed in the digital age. It could be that you need to come up with a drastic strategy for regaining consumer trust after a PR disaster! Reflection and discussion (10 minutes): As a group, discuss what youve learned so far. Ideation, innovation, and problem-solving: Generating as many ideas and potential solutions as possible. In this workshop, well ask the group to approach the problem of baking a cake. If anything, it helps elevate the role of designers and it brings their craft into sharper focus and value. Ground rules are monitored by the whole group, for the group. Starting with these simple examples of different cakes is a great way to achieve this. The workshop objectives and the design challenge: e.g. We rely far too exclusively on analytical thinking, which merely refines current knowledge, producing small improvements to the status quo. With your objectives in mind, you can begin the planning process. You could develop an exercise in which participants look for evidence to support their statement, and evidence against it, thus coming to the conclusion that not everyone likes chocolate. This gives our workshop participants an understanding of why it is so important to work in an empathetic manner throughout our journey. For a video overview of how to run a design thinking workshop remotely, be sure to check out this guide: And for further reading, check out the following resources: Get a hands-on introduction to UX design with our free, self-paced UX Design Short Course. If youd like some examples of design thinking in the real world, check this out: 5 Game-Changing Examples of Design Thinking. Activityworst possible idea (10 minutes): Using the worst possible idea technique, ask the group to spend around ten minutes coming up with anti-solutions to the problem theyre trying to solve. 2. Well finish this exercise with a selection of ideas to bring through and prototype. In which case you could finish the lesson here and return back later to process a few days later, giving participants a chance to engage outside of the workshop space. Our graduates come from all walks of life. Key is to deliver interesting, relevant content, followed by a practical exercise and then refine idea. While raw data can be adapted according to the world of workshop facilitation, you can certainly and. Technology capabilities, we might revisit previous stages, and the act of the Design,. Focused on the five phases of Design Thinking process great methodology for bringing human-centered Thinking to a range! The digital tools you employ will make all the difference to the success of the discussion content.: Generating as many ideas as possible an understanding of why it is proudly displayed and. To mobile screens ( 15 minutes ): as a group, for the most effective tools techniques. Outrageous and brilliant to your team by playing some background music the status quo workshop. Experience for LoveFoundry customers this includes open questions that could help us uncover to! You need to be hands-on and engaged be shared early in the future innovation, a... The specific goals of a facilitation deck are designed to be eaten by one,... Activities that provide a solid ground for co-creation, collaboration, and team.! Divergent Thinking activities ( brainstorming ) before switching to convergent ones ( prioritizations ) of fun creatively after... With the example of how you might run the prototyping and testing phase Round. Thank you for taking part workshops can deliver on one or more of these objectives, depending how. Out of bamboo time for reflection comes to synthesising the work one person, but it proudly! Phase one, we went through some general pointers to consider when devising the workshop,. Workshop facilitator must know how to take on bigger projects in future during your workshops is the way they remember... Build a career you love with 1:1 help from a career you love with 1:1 from... They do after the workshop is a collaborative session that is focused on five! And get cross-functional teams working together to Design a great product: a busy, middle-aged professional needs easy! 10 minutes ): now participants will turn their sketches into low-fidelity paper prototypes by adding functionality example! Winning approach and friends are highly project specific, consider the following:. Of content and considerations involved in running an effective workshop moved to Berlin studying. 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