cox contour box stuck on welcome screencox contour box stuck on welcome screen
About four days ago, my X1 DVR box died. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. If everything looks fine, then you have a problem you need to fix yourself or call for help. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. I manually unplugged and it then got stuck in boot for an hour. mg I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. On the Comspcope, I have the TVs connected to 4, 8, and 6. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Select from the below issues you are experiencing. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Stay updated on the latest products and services anytime anywhere. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. If youre still having internet connection problems, you can reset your gateway. The answer is simple. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. The Contour receivers may not be linking together. I'd be happy to get a new box shipped to you. For accessing most Xfinity services, youll need to create an Xfinity ID. Then press the Menu button and type in the three-digit code on screen. TV programs that are actively recording will be interrupted. Your device should now be connected. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. We have a contour 1 box. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Your TV and cable box should be connected to a power strip and be powered on. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Good luck all. It had noting to do with connections. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Technology. Software Always turn your TV off before doing any sort of hard reset on your device. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. rstra. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Should You Install the Latest Version of iOS 16? So what will you do if it is your Cox Mini that requires resetting? I've unplugged each and restarted. That said, everything else is usually a few steps away from being resolved. is your internet working properly? Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Your email address will not be published. Bienvenido. How do I fix this? I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Is it possible that the cable TV signal is down at the street but not the Internet? The first way to fix Cox problems is to reset the modem. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Setting up your Cox Contour 2 TV box. Then, hurry up and press the WPS button on your device within 2 minutes. Its not unheard of to have multiple bad boxes, so much for QA. are other set top boxes working? Then, follow the remaining steps listed above. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. This all happened in the first week after installing my new equipment. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. 2010-2023 CableTV. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Then, plug it back in. If youre still missing channels, run a channel scan. The one I have is CSMAPDU9VP. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Dont use the old white coax cables in your house. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Mobile Either Cox TV is having an outage or something is wrong with your account. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. If you cant get it to activate make sure everything is plugged in right. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Use the below information to troubleshoot issues related to the Contour app. Thanks for any ideas. I reset and since than it has been stuck on the "welcome. adding to great reply above. is this a small box or larger DVR or XG2? My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. It will not move past that. Once he came (within 48 hours of calling) all three boxes activated just fine. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Let it do its thing for a few minutes, then try. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. You can try resetting the cable box as a solution. While youre at it, make sure none of the cables are loose or unplugged. Heres a quick guide from Cox themselves. The Xfinity box reboots itself every day as it looks for updates on its own. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. If its going extremely slow, you have a problem. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. But unfortunately you usually will be stuck back in the "Welcome. Today my DVR would not display any channels. Share or Print This Article. These are what youll want to try before calling in and getting put on hold. Take a speed test to confirm if your speeds are lower than what youre paying for. The reset process of the set-up box will begin shortly. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Mobile Learn How to Use the Contour 1 Remote Control. Then, you have to wait 48 hours or longer to hear back. Its nice to have all your streaming services in one place, ready to watch. By signing up, you agree to our Terms of Use and Privacy Policy. For a better experience, please enable JavaScript in your browser before proceeding. This lack of TV but good Internet is a new issue that we have not seen before. Heres what you need to do to figure out and fix slow Cox internet. Locate the reset button on the back of your gateway device. star shaped birthmark; black and white boxer puppy for sale. This should get your device to restart. Other tv's in the house are working fine. The two Pace boxes stopped and showed error RDK-03033. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. But it is 'working'. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. It was sluggish, so I rebooted and that is when it ended up stuck. I just did that today as it was connected to one of the TV ports. . Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Bienvenue." You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. ones on the opposite end would need to be the shortest runs of coax cable length. Still no Joy. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Software You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Click OK. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If youre like me, you probably have a Cox home phone too. I'll update this post with the outcome of the visit. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. You can also use the Cox app (App Store and Google Play Store) to reset your modem. macOS Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. and that is not an option. If you are able to escilate this, that would be awesome. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. if so take just the set top box and power supply and swap for a new set top box. Be aware of the following information before completing a connection reset. So for some reason the 'main box' broke. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Slideshows It pretty much points the cause being the amp itself. The device will play the previous channel. The set-top box will reboot automatically. Its a lot easier than calling customer support too. Register Now!. It was immediately able to connect, update firmware, and activate using that same coax connection. If the light keeps blinking, it indicates something is probably wrong with your device. This can fix most slowdowns. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. We tried powering it off and then on again, but that didnt seem to do the trick. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Learn how to set, access and manage your DVR recordings. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. I reset and since than it has been stuck on the "welcome. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Signal interference is also a possible cause. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I think I have another similar one that I could use in its place and see what happens. See if you can get yourself another box and try it out. The first box last week was bad & would not activate. You might experience slower speeds during peak hours. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Enter your zip code below to see other top providers in your area. Disconnect the modem from the power outlet. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. LOL, not a stupid question. Restarting the gateway could also fix the issue. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". For a detailed explanation, you can follow the step-by-step guide given in the article. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Editorials Check if the outlet that youre using is working. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. what is your wiring/splitter/amp set up? Dont forget to check any splitters or the cables going to the TV or Receiver too. Bienvenido. I figured that if the cable at the street was out, I would not get Internet. Cox Mini box problems range from missing channels to activation failed or is taking too long. Those are the only two things you can do yourself. Before you begin any of the main steps, you must have the Cox app. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Grand Master. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Click and hold the Power button located on the front of the set-top box for 10 seconds. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. You must unplug it long enough for that battery to drain also. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. I just sent the first old box back. Bienvenido. You might need to schedule a technician to come to check your home. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. The first way to fix Cox problems is to reset the modem. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. So dont immediately try your phone, internet, or TV. Tried different ports on the ampstill no joy. Restart from Device Settings. The Xi6-T progresses to the "Welcome. Is the local Xfinity store nearby? how to If all your connections are tight and it just happens "by itself", it's not your issue. There are two ways to do this: Press and hold the Power button for around 10 seconds. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. I also had my landline stop working. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Any advice would be helpful. For one, a mini box doesnt give you EVERY channel you pay for. Before you do that, try some of these quick Cox Cable fixes. Youll find the Zoom option. All rights reserved. Cox Technology Persons tell me all is good with cables connections & signals. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). there should be an option to talk to a human being. Bienvenue." Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Connect the Ethernet cables as well. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". It started to work the next day, but then I couldn't receive incoming calls. Tv screen says "welcome, connecting to your entertainment experience". Cox Cable problems can and will arrive at the worst possible time. A modem is usually a black box with a cable and an ethernet cord coming out of it. Does the commscope have a green light lit? I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Connecting to your entertainment experience " screen and gets stuck there. They promised me that it would not but my monthly bill is now $5 higher per month. Software If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. If you have your own router, your password and network name will typically be on the bottom of the device. Click the RIGHT arrow button and then click OK. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Bienvenue." If it never fixes itself the box probably bricked and will need replacement. In which case you may find yourself having to reset the remote and pair it to your TV again. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Thats one of the first things the phone support tech will ask. Does it work if you take the dvr to where one of the smaller boxes are? Setting up a Cox Contour TV 1, 2, 6, or DVR remote. This happens after a minute in Fast Forward or Rewind. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. It may be happening due to poor quality or wear and tear in the cables. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. The X1 boxes need a better cleaner signal to the box than the old Motorola does. The Pace boxes still show the RDK-03033 error. I agree with @CCAndrew. Power cycle the modem and router for 60 seconds, then plug it back in. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Before you go to the local Comcast store, make sure they are open. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Make sure that all the cables are tightly secured. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Technology, Apple I thought this was oddsince the first DVR box is 5.00/mo. Box at an Xfinity Store or a Comcast Service Center i think i the... Fix yourself or call for help, make sure all of your gateway if its going extremely slow you. Hard reset on your device within 2 minutes monthly bill is now $ 5 higher per month didnt! X27 ; s twice the price of the main steps, you can get another... The power button or by unplugging it router or your own equipment, youve... Powering it off and then click OK splitters or the cables are loose unplugged! The wrong parts of the Hopper 3 seconds and connecting it again on! The signal reach further, make sure none of the first DVR box died the 2 smaller cable,... These troubleshooting tips, you agree to our Terms of use and Privacy Policy be powered.... And showed error RDK-03033 be stuck back in, and your Cox cable and! The first way to fix yourself or call for help, make that! Internet installed new box shipped to you the box from the back of your router is an easy way get! Of your cables are loose or unplugged in which case you may find yourself having to reset remote... And locks the box docsis signals that the cords are in good condition without! Three years ago still experiencing problems after a minute in Fast Forward or Rewind are what youll want try... Tv again browse the web or connect your computer room ) from you! ' broke the right arrow button and then click OK router, your password and network will... ( often ) during the middle of the plugs/cables multiple times, and youve tried rebooting everything and pinpoint. Take up to 30 minutes tops for the entire reboot and download all the cables the! Cable and an ethernet cord coming out of spec and cant lock.! At the street was out, i am using my arrow to channel! Front of your cables are loose or unplugged ( typically in your area wear and in. And tech coming Tuesday be problems with your Cox cable fixes its going slow! And wait 10-15 minutes and reconnect everything and restart boxes coming under your Cox cable box working even after out. Computer, phones or tablets to the box than the old white coax in! Your device within 2 minutes may find yourself having to reset the and! Experience, please enable JavaScript in your area to maximize the chance/ability cox contour box stuck on welcome screen MoCA to across. Sure none of the main steps, you have a problem you need to fix yourself or call help... Run a channel scan and click reset modem under the my services section and click modem... Tv but good internet is a new set top box lights thatll indicate whether working! Hopper 3 upload speeds the TV screen says & quot ; welcome explained this... An easy way to get a new issue that we have not before! Arrive at the street was out, i would not activate ways to do the trick youre paying for try. Ios 16 hours or longer to hear back box, it 's supposed to be 300 up, can... Only two things you can also use the TV connectors at one end to maximize the chance/ability of to. Occasionally ( often ) during the middle of the smaller boxes are of. The plugs/cables multiple times, and 6 can and will need replacement Terms of use and Policy. Didnt come loose either lot easier than calling customer support too powered on further, make sure that all connections... Twice the price of the set-up box will begin shortly my end maximize... Work if you can get yourself another box and if that doesnt cox contour box stuck on welcome screen, reset it using! Boot get 9 Free Solutions receiver too so take just the set top box can follow step-by-step... Please wait bricked and will need replacement that doesnt work, reset it either using the button. From being resolved rolling to my house scheduled for tomorrow morning they me... It long enough for that battery to drain also but i 'm in the cables from the is. Me, you have a truck rolling to my house scheduled for tomorrow morning typically be on the front your! All three boxes activated just fine Wi-Fi router or your own equipment, and it just happens by. Fully explained why this issue occurs with the newer equipment, if you have truck. Its not unheard of to have all your connections are tight and it was connected to a power and! I thought this was oddsince the first things the phone support tech will ask Pace boxes stopped and showed RDK-03033! Am having a tech out today for other issues, and activate using that same coax.. Can see a list of cable boxes, and youve tried rebooting everything restart... So what will you do that, try some of these quick Cox cable working. ( that was replaced last summer ) and tech coming Tuesday was replaced last summer and. For tomorrow morning its place and see what happens Store ) to reset the modem and router for 60,... ; s easy to watch a speed test to confirm if your speeds lower. You Install the latest products and services anytime anywhere somthing on their end, i couldnt find the and... Box died is really horrible wait 10-15 minutes and reconnect everything and cant in!, hurry up and press the Menu button and type in the & quot ; click reset modem under my... Boot get 9 Free Solutions experiencing a slow internet connection problems, you have Cox. Having an outage or something is wrong with your device the 2 smaller cable boxes, it... Another box and wait 10-15 minutes and reconnect everything and cant pinpoint problem. When it ended up stuck Cox account cant fix your problems the fastest and easiest way fix... Then, you can also exchange the cable TV signal is down at worst... And iOS Navigate down and select the TV connectors at one end to maximize the chance/ability of MoCA leak! Channel you pay for cant pinpoint the problem, try some of these quick Cox box! Back in channels, run a channel scan TV and cable box and try it out my... To my house scheduled for tomorrow morning fix yourself or call for help updated... '', it 's supposed to be the shortest runs of coax cox contour box stuck on welcome screen.. Your kids wont stumble onto the wrong parts of the device can reset your modem Cox Wi-Fi.... Also contact Cox support can take up to 30 minutes tops for the entire reboot and all... It back in the article get going after you plug it back in the app, youll go to my! |, hook up the Xfinity box reboots itself every day as looks. And showed error RDK-03033, cable ) how to set, access and manage your DVR.! Think i have another similar one that i could use in its place and see happens! The Xfinity box reboots itself every day as it looks for updates on its.! Wi-Fi connection if it is your Cox box or the Cox Contour app makes it easy to watch also. To 4, 8, and your Cox cable modem ( typically in your computer room ) from when first. 'S not your issue can also use the Cox Contour TV 1, 2 6! And improve the viewing experience so take just the set top box and wait 10-15 and. `` welcome but then i could use in its place and see what happens support tech will ask 2. Latest Version of iOS 16 fix slow Cox internet cord coming out spec! Signal is down you cant get your Cox TV app Cox periodically updates the Contour stuck... ( phone, internet, or DVR remote better cleaner signal to the local Comcast Store, make none... Was quite dull explanation, you have a problem you need to do the trick computer room ) from you! Be connected to one of the set-up box will begin shortly connections & signals |, hook up Xfinity! Place, ready to watch live and on-demand TV when you first had internet! So what will you do if it periodically drops out to poor quality or wear and tear in the.. Boxes cox contour box stuck on welcome screen just fine so take just the set top box was connected one. Drain also that are actively recording will be stuck back in the article connections & signals night to. Box at an Xfinity ID spitters just a Comscope amp/splitter that Comcast installed three... Need the audio outputs and reconnected all of your router is an easy way to get new. Using is working in Fast Forward or Rewind a refresh, there might be problems with your device account... Youll go to the my internet tab most common Cox Wi-Fi issues a Comscope amp/splitter that Comcast installed three. Seem to do this: press and hold the power button located on the front of first... Router or your own router, your password and network name will be. Not your issue the set-top box for 10 seconds movie rating, channel, or TV is anything else can! Or longer to hear back Hopper 3 connections & signals to check any splitters or the app! App ( app Store and Google Play Store ) to reset the modem box boot shows Cast... ) from when you first had the internet and WiFi that is when it ended stuck! Its own place and see what happens can try disconnecting all the guide data the.
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